Frequently Asked Questions
Everything you need to know about your Durango Boots experience.
What is the standard shipping timeframe for new orders?
Most orders are processed within 1-2 business days. Standard ground shipping typically takes 3-7 business days depending on your location within the continental United States.
How do I determine the correct boot size for me?
Durango Boots generally run true to size. We recommend ordering your normal dress shoe size. If you are between sizes, we suggest sizing up a half size for the most comfortable fit with boot socks.
What is your return and exchange policy?
We offer a 30-day return policy on all unworn merchandise in its original packaging. Exchanges are free, while returns for a refund may be subject to a small restocking fee.
Are Durango Boots waterproof?
While many of our styles feature waterproof membranes or treated leathers, please check the specific product features on the item page to confirm if a particular model is rated as waterproof.
How should I care for and maintain my leather boots?
To extend the life of your boots, clean them regularly with a damp cloth and apply a high-quality leather conditioner every few months to prevent the leather from drying out or cracking.
Do you offer a warranty on your footwear?
Yes, Durango Boots are backed by a limited 1-year warranty against manufacturing defects in materials and workmanship from the original date of purchase.