Returns & Exchanges

At Durango Boots, we stand by the quality of our craftsmanship and offer a 30-day return policy for unworn merchandise in its original packaging. If your new boots aren't the perfect fit, we make the exchange and return process simple and hassle-free.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

2

Print Your Label

Select your reason for return and download your prepaid shipping label, or choose a QR code for paperless drop-off at authorized carrier locations.

3

Package Your Boots

Place the unworn boots in their original branded box and secure them inside a sturdy shipping container to ensure they arrive back to us in pristine condition.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number; once our warehouse inspects the return, your refund or exchange will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing